Free MCMLA Member Education Event: Having Difficult Conversations - Recording available

Recording available - member access only

More educational recordings available from the Education Committee

We've all been there.  One of your committee members missed a deadline.  An employee didn't show up for a shift.  A colleague sent you an email in all caps.  Your new boss surprises you with a change to your unit that requires immediate implementation.  Come to this workshop to learn practical techniques to hold a difficult conversation that keeps the conversation civil, is both direct and compassionate, and holds yourself and others accountable.

Presented by MCMLA's own Catherine Soehner, MLA, AHIP, the Associate Dean for Research and the Director of the Eccles Health Sciences Library at the University of Utah. She has 34 years of experience in librarianship with 24 of those years spent in named leadership positions. Her research interests are focused on change management and leadership with publications and presentations focused on systems thinking, conspiratorial thinking in the workplace, and assessment of library programs.